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Corporate Values

Our Corporate Values

In the last two decades and more that we have been in this business, Utility Forms has acquired a reputation for being a reliable and trustworthy partner to work with. This has been made possible by a set of core values that define the character of our company and guide how we behave, make decisions and conduct our business.

Driven by Customer Delight

Driven  by Customer DelightWe are deeply committed to finding the best solutions for each of our customers. We seek to perform as their partner, and to develop and maintain enduring relationships with each of our customers. We endeavor to go beyond customer satisfaction to ensure customer delight. It is this policy of putting the customer’s interests ahead of other criteria in each transaction that has acquired for us a preferred status with each of our clients.

Fair Business Practices

Fair  Business PracticesWe believe in being transparent, fair and accountable. At Utility Forms, we say what we do and do what we say. We embrace our core values of honesty, trust, integrity, respect, freedom, team spirit and openness. Fostering mutual respect with the communities in which we operate, as well as with our customers, our partners and our colleagues, is important to us. We have a strong code of ethics that serve as a bedrock for all business practices and transactions.

An Emphasis on Quality

An  Emphasis on QualityWe seek to add value to our customers. We strive to provide innovative solutions that deliver quality. We aim to develop exchange of knowledge and domain expertise throughout the organization, creating a bank of expertise that clients have immediate access to. The quality parameters we measure our performance on are based on international norms and we actively seek client feedback to improve our performance. Finally, we strive to improve profitability for both our clients and us.

On-time Delivery

On-time  DeliveryTimelines are as important as Lifelines for us. Delivering on time as per schedule is a critical component to the success of our business. We plan each assignment and map it out with all possible scenarios, before we agree to a timeline. Often, jobs are assigned on a priority basis and therefore, keeping to timelines can assume paramount importance. This reliability has earned us the steadfast loyalty of our clients.

Building Customer Trust

Building  Customer TrustOur business practice involves access to confidential information and valuable data, which is an asset bank for our clients. Being able to maintain the integrity of this data is integral to working in our area of business. Through a thorough compliance to security norms and procedures, we have been able to deliver jobs without any compromise of data we are entrusted with. This along with the whole-hearted support given to each client has resulted in clients preferring to work with us and unhesitatingly recommending us for increasingly critical and higher value projects.

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